TERMS & CONDITIONS

1. Introduction and Company Information

Welcome to Tipmotion / Tap2Donate, a cashless tipping and donation platform operated by:

These Terms & Conditions (“Terms”) govern your access to and use of the Tipmotion / Tap2Donate platform, including our websites:

www.tipmotion.com

www.tap2donate.ie

and any related software applications, devices, services, or technologies made available by us from time to time (collectively referred to as the “Platform”).

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms.

The Platform is intended for users aged 16 years or older only.

2. Definitions

For the purpose of these Terms:

“Company”, “we”, “us”, or “our” means GJP Enterprises Limited trading as Tipmotion / Tap2Donate.

“Customer” means any person making a tip, donation, payment, or transaction through the Platform.

“Merchant” means any business, organisation, venue, or individual using Tipmotion / Tap2Donate services to receive tips or donations.

“Device” means any hardware supplied by Tipmotion / Tap2Donate, including but not limited to POS devices, terminals, QR devices, or related equipment.

“Transaction” means any tip, donation, payment, or financial activity processed through the Platform.

3. Use of the Platform

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

You are responsible for all activity carried out through your account and must ensure that your use of the Platform complies with all applicable Irish, EU, UK, and international laws and regulations.

You must not:

• use the Platform for fraudulent, unlawful, or unauthorised purposes
• attempt to gain unauthorised access to any part of the Platform
• interfere with the security, operation, or availability of the Platform
• copy, reproduce, modify, distribute, or exploit any part of the Platform without prior written permission from GJP Enterprises Limited.

All content, designs, software, documentation, drawings, specifications, and materials provided through the Platform remain the exclusive property of GJP Enterprises Limited unless otherwise stated.

4. Account Registration and Security

Where an account is created, you are responsible for maintaining the confidentiality of your account information, including passwords, Using Verify ID and login details.

You agree that:

• passwords must not be shared with any unauthorised person
• you will immediately notify us of any suspected security breach
• all activity conducted through your account may be treated as authorised activity carried out by you.

You must use Verify ID before we can pay tips to you.

We are not responsible for losses arising from your failure to maintain appropriate account security.

5. Cookies and Website Technologies

Tipmotion / Tap2Donate uses cookies and similar technologies to improve website functionality, security, and user experience.

By accessing our Platform, you consent to the use of cookies in accordance with our Privacy Policy.

Cookies may allow us to:

• remember user preferences
• improve website performance
• analyse website usage
• provide relevant functionality.

Third-party providers, including advertising or analytics partners, may also use cookies in accordance with their own privacy policies.

6. Staff Tips and Tax Responsibilities

Tipmotion / Tap2Donate provides digital payment terminal technology that enables customers to voluntarily provide tips or donations.

6.1 Voluntary Nature of Tips

All tips and donations are voluntary.

Customers are under no obligation to provide a tip, and the amount given is entirely at the discretion of the customer based on the service received.

6.2 Distribution of Tips

Tips may be:

allocated directly to individual members; or

pooled and distributed among each individual according to the relevant Merchant’s internal policies.

Where applicable, Tipmotion / Tap2Donate will transfer payments due to individual members by IBAN bank transfer from GJP Enterprises Limited.

6.3 Tax Responsibilities

All tips received by employees or individuals may constitute taxable income under applicable tax legislation.

Each recipient is responsible for ensuring that they comply with their own tax reporting obligations under applicable Irish, EU, or UK tax requirements.

Tipmotion / Tap2Donate does not provide individual tax advice and users should seek independent advice where required.

6.4 Relationship with Wages

Tips are separate from wages, salaries, or contractual employment payments.

Tips do not replace, reduce, or affect an employee’s normal compensation.

6.5 Customer Acceptance

By using Tipmotion / Tap2Donate services, customers acknowledge that:

• tips are voluntary
• payments are processed through the Platform
• applicable tax obligations may apply to recipients.

Questions regarding tipping services may be directed to:

info@tipmotion.com

7. Advertising and Promotions

Tipmotion / Tap2Donate reserves the right to display advertisements, promotions, sponsorships, or other commercial content on its Platform.

Any advertisers, sponsors, or third-party providers appearing on the Platform are solely responsible for ensuring that their content complies with all applicable laws and regulations.

Tipmotion / Tap2Donate accepts no responsibility or liability for:

• the accuracy of third-party advertising content
• products or services offered by advertisers
• any loss or damage arising from reliance on third-party advertisements.

Any images, illustrations, demonstrations, or promotional materials displayed on the Platform are provided for illustrative purposes only and may not represent the exact product, service, or appearance supplied.

8. Products and Services

Tipmotion / Tap2Donate provides cashless tipping and donation technology solutions, including but not limited to:

• payment devices
• QR code tipping solutions
• software services
• account management services
• related support services.

All descriptions, specifications, images, colours, drawings, and promotional information provided on the Platform are intended to provide a general description of our products and services.

While we make reasonable efforts to ensure accuracy, minor variations may occur due to:

• manufacturer updates
• software changes
• product improvements
• technical limitations.

9. Pricing and Charges

The prices displayed on the Platform or provided by Tipmotion / Tap2Donate at the time of order shall apply to the relevant products and services.

We reserve the right to amend prices where necessary due to:

• supplier price increases
• changes in taxation or duties
• currency fluctuations
• administrative errors
• changes to service costs.

Where an incorrect price has been displayed due to an error or omission, we reserve the right to correct the price and notify the customer before processing the order.

10. Intellectual Property and Restrictions on Use

All content belonging to Tipmotion / Tap2Donate, including but not limited to:

• software
• website content
• graphics
• logos
• designs
• documentation
• written materials
• technical information
• is protected by intellectual property rights belonging to GJP Enterprises Limited or its licensors.

You must not:

• republish any material from Tipmotion / Tap2Donate
• sell, rent, lease, or sub-license Platform materials
• reproduce, duplicate, or copy Platform content
• redistribute content without prior written approval.

Unauthorised use may result in termination of access and/or legal action.

11. Delivery of Products and Equipment

Where physical products or devices are purchased or supplied, Tipmotion / Tap2Donate will make reasonable efforts to deliver within the estimated timeframe provided at the time of order.

Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including:

• courier delays
• supplier shortages
• technical issues
• force majeure events.

Where delivery is delayed by more than 21 days, customers may contact us to discuss cancellation and refund options.

Except where required by law, Tipmotion / Tap2Donate shall not be responsible for:

• indirect losses
• business interruption
• loss of profits
• additional costs arising from delivery delays.

Upon delivery, the customer must inspect the equipment and confirm receipt. Responsibility for the equipment transfers to the customer upon delivery.

12. Cancellation Rights and Claims

Customers purchasing online products or services may have statutory cancellation rights under applicable consumer legislation.

Where applicable, customers have a 14-day cooling-off period from the date of purchase.

To exercise cancellation rights, customers must notify Tipmotion / Tap2Donate within the applicable period.

Where a product is defective:

• the customer must contact us with details of the issue
• we may repair, replace, or refund the defective product where appropriate.

This policy does not affect statutory consumer rights.

13. Device Rental and Lease Agreements

Where Tipmotion / Tap2Donate devices are provided under rental or lease arrangements, the customer agrees to comply with the agreed rental period and conditions.

13.1 Security Deposit

A deposit of:

€150 per device

is payable at the time of order.

The deposit is refundable provided that the device is returned:

• in good working condition
• complete with all supplied accessories
• free from damage caused by misuse, negligence, or unauthorised repair.

Where a device is returned damaged, incomplete, or not operational, Tipmotion / Tap2Donate reserves the right to retain all or part of the deposit to cover repair or replacement costs.

14. Commission, Fees and Costs

By using the Tipmotion / Tap2Donate Platform, Merchants agree to pay the applicable commissions, fees, and service charges set out below.

14.1 Transaction Commission

For each tip or donation transaction processed:

Tipmotion / Tap2Donate Commission:

4.5% + €0.05 per transaction

Commission rates may be amended by providing reasonable notice.

14.2 Payment Processing Costs

Additional costs incurred by Tipmotion / Tap2Donate relating to card payment processing may be deducted from transaction amounts.

Daily terminal rental:

€1.00 per day

14.3 Refund Processing Fee

A standard refund administration fee applies:

€0.50 per refund transaction

14.4 Monthly Account Service Fee

A monthly account service fee may apply:

€10 per account per month

14.5 Device Service Fee

For outdoor, desktop, or POS devices:

€10 per pax device per month

€16 per device per month

14.6 Device Deposit

A refundable device deposit applies:

€150 per device

The deposit will be returned subject to compliance with the Returns Policy and satisfactory return condition.

14.7 QR Code Service

QR code services are provided:

Free for the first year

After the first year:

€5 per month administration fee

14.8 Additional Services

Optional additional services may include:

Donor Detail Collection Service€3.00 per device per month

PAX SIM Card Requirement€3.00 per device per month

Additional services may be subject to availability and technical requirements.

15. Payments and Settlement of Tips/Donations

Tip and donation payments requested by customers or staff members will normally be processed:

Monthly on the 1st day of each month

Where a Merchant or staff member requests weekly payments:

€0.20 IBAN bank transfer fee will apply for each individual weekly payment.

Payment processing times may vary depending on banking providers and circumstances outside Tipmotion / Tap2Donate’s control.

16. Subscription Payments and Direct Debit Authorisation

By accepting these Terms & Conditions and signing up for Tipmotion / Tap2Donate services, you authorise GJP Enterprises Limited to collect applicable recurring service fees from your nominated bank account.

Monthly subscription payments will be collected through our authorised payment partner:

GoCardless Ireland

on behalf of GJP Enterprises Limited.

Subscription fees may include, but are not limited to:

• account service fees
• device rental/service fees
• additional service charges
• applicable VAT or taxes.

16.1 Failed Payments

Where a direct debit payment is returned unpaid, declined, or otherwise unsuccessful:

• your Tipmotion / Tap2Donate account may be suspended
• access to Platform services may be restricted
• outstanding balances must be settled before services are restored.

A reinstatement charge of:

€10

may apply to reactivate a suspended account.

17. Warranty and Equipment Support

Tipmotion / Tap2Donate provides support for equipment supplied by us subject to the terms outlined below.

Warranty coverage applies only where:

• the device has been used correctly
• the device has not been modified or repaired by an unauthorised third party
• damage has not occurred through misuse, negligence, accident, or external factors.

Repairs may require software updates, hardware updates, replacement parts, or technical adjustments to restore functionality.

18. Returns Policy

18.1 General Return Conditions

Customers must return Tipmotion / Tap2Donate equipment in the same condition in which it was supplied, allowing for reasonable wear and tear.

The customer is responsible for maintaining rental equipment and ensuring that devices are stored, transported, and operated appropriately.

18.2 Damage Exclusions

The following are not covered under warranty or rental protection:

• water damage
• physical damage
• accidental damage
• lost devices
• stolen devices
• damage caused by misuse or negligence
• unauthorised repairs or modifications.

Where such damage occurs, the customer may be responsible for repair or replacement costs.

18.3 Unauthorised Repairs

Devices repaired, opened, modified, or serviced by anyone other than Tipmotion / Tap2Donate may no longer qualify for warranty protection.

Any unauthorised work may also invalidate manufacturer warranties.

18.4 Screen Damage and Device Replacement

Broken or cracked screens are considered outside normal warranty coverage.

Where a unit is:

• lost
• stolen
• not returned
• damaged beyond economical repair

a replacement charge of:

€450

may apply.

18.5 Event Equipment Charges

Where additional event equipment is provided:

Power Banks

Failure to return supplied power banks will incur:

€50 replacement charge per unit

DC Power Leads

Missing DC power leads upon return will incur:

€20 replacement charge per lead

€35 replacement of original 3 pin power plug

18.6 Money Back Guarantee

Tipmotion / Tap2Donate operates a:

14-day money-back guarantee policy

subject to the conditions of this Agreement and applicable consumer legislation.

18.7 Repair Responsibility

Customers acknowledge that repairs may require:

• software updates
• hardware updates
• system resets
• replacement components.

Customers are responsible for maintaining appropriate backups before submitting devices for repair.

Tipmotion / Tap2Donate is not responsible for loss of data stored on devices during repair or maintenance.

18.8 Parts Warranty

Parts installed by Tipmotion / Tap2Donate are covered by:

30-day warranty

This warranty does not cover:

• accidents
• misuse
• personal negligence
• accidental damage
• unauthorised intervention.

19. Disclaimer of Warranties

The information provided through the Tipmotion / Tap2Donate Platform is supplied for general information purposes.

Although we make reasonable efforts to ensure accuracy, we do not guarantee that:

• information will always be complete
• information will always be error-free
• the Platform will always be available without interruption
• services will always operate without technical issues.

The Platform and services are provided on an “as available” basis, subject to applicable statutory rights.

20. Limitation of Liability

To the fullest extent permitted by law, GJP Enterprises Limited shall not be liable for:

• indirect losses
• consequential losses
• loss of profits
• loss of business opportunities
• loss of data
• business interruption
• damages arising from inability to use the Platform.

Our total liability to any customer, merchant, or third party shall not exceed:

€150

except where liability cannot legally be excluded under applicable law.

21. Intellectual Property Rights

All content, materials, technology, software, branding, designs, documentation, and information provided through Tipmotion / Tap2Donate remain the property of GJP Enterprises Limited or its licensors.

Users acknowledge that such materials may be protected by:

• copyright
• trademarks
• intellectual property rights
• applicable laws.

No rights are transferred except those expressly granted under these Terms.

22. Contract Formation

No contract for products or services shall exist until Tipmotion / Tap2Donate accepts the customer’s order.

Acceptance may occur by:

• email confirmation
• dispatch confirmation
• activation of services
• provision of access to the Platform.

Once acceptance has been communicated, the agreement shall be deemed effective.

23. Modification of Terms

Tipmotion / Tap2Donate reserves the right to update or amend these Terms & Conditions from time to time.

Changes may relate to:

• pricing
• availability
• service features
• operational requirements
• legal or regulatory obligations.

Updated Terms will be published on the relevant website or otherwise communicated where appropriate.

Continued use of the Platform following changes constitutes acceptance of the revised Terms.

24. Termination of Services

Tipmotion / Tap2Donate reserves the right to suspend or terminate:

• POS devices
• QR code links
• website access
• Platform accounts
• related services
• immediately where necessary.

Termination may occur where:

• these Terms are breached
• fraudulent activity is suspected
• payments remain unpaid
• misuse of the Platform occurs.

24.1 Customer Cancellation

Customers wishing to terminate services must provide:

30 days written cancellation notice by email only

to Tipmotion / Tap2Donate.

Any outstanding fees, charges, equipment returns, or contractual obligations remain payable until termination is completed.

25. Complaints Procedure

We aim to provide reliable and professional service.

If you are dissatisfied with any product or service provided by Tipmotion / Tap2Donate, please contact:

Email:info@tipmotion.cominfo@tap2donate.ie

Please provide:

• your account details
• details of the issue
• supporting information
• your preferred resolution.

We will review complaints fairly and respond within a reasonable timeframe.

26. Data Protection and Privacy

Tipmotion / Tap2Donate processes personal information in accordance with applicable data protection laws, including:

• the General Data Protection Regulation (GDPR)
• Irish data protection legislation
• applicable EU and UK privacy requirements.

Information collected may include:

• account information
• transaction details
• payment information
• device information
• customer and merchant details.

Personal data will only be used for legitimate business purposes, including:

• providing services
• processing payments
• account administration
• security monitoring
• legal compliance.

Further details are available in our Privacy Policy.

27. General Provisions

Tipmotion / Tap2Donate shall not be responsible for failure to perform obligations where caused by circumstances outside reasonable control, including:

• natural disasters
• technical failures
• supplier issues
• telecommunications failures
• government restrictions
• other force majeure events.

Failure by Tipmotion / Tap2Donate to enforce any provision of these Terms shall not constitute a waiver of that provision.

Section headings are provided for convenience only and do not affect interpretation.

28. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of:

Ireland

Both parties agree that disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.